How Escape Live Team Saves 80 Hours Every Month with Taskbase

Escape Live: Innovative Escape Room Experiences Across the UK

Escape Live has rapidly expanded to multiple locations across the UK, providing innovative escape room experiences in cities like Birmingham, Chelmsford, Coventry, Liverpool, and Southend. Catering to a diverse audience, from corporate groups to private celebrations, Escape Live offers an engaging and interactive adventure that challenges participants to solve puzzles and escape within a set time limit.

The Challenge: Managing Rapid Growth Without Full-Time Executive Support

As Escape Live grew, the executive team found themselves overwhelmed by increasing administrative demands from managing a large and increasingly complex business. 

Despite the clear need for support, the company was not ready to commit to a full-time executive assistant (EA) in-house.

The In-Between Solution: Shared Virtual Assistance

Recognising the need for a flexible solution, Escape Live turned to Taskbase to find an efficient way to manage their growing administrative needs without the overhead of a full-time position. Taskbase suggested a shared virtual assistant model, perfectly tailored for the team's unique demands.

Introducing Casey: A Shared Taskbase Assistant

Casey, a skilled assistant with expertise in managing dynamic environments, was assigned to support two executives at Escape Live. This arrangement allowed the company to maintain high operational efficiency while keeping costs manageable.

Features and Benefits of Taskbase’s Solution

1. Diary Management and Streamlined Booking System:
   • Casey expertly managed the executives' diaries and implemented a simplified booking system for initial enquiries, enabling more efficient categorisation and management of customer interactions.
     

2. Personal Assistance Beyond Business Needs:
   • Understanding the personal demands on executives, Casey also handled personal tasks such as grocery shopping and making travel arrangements. This not only saved time but also allowed the executives to maintain a better work-life balance, focusing on both their professional and personal well-being.
     

3. Improved Communication and Coordination:
   • Casey facilitated better communication and coordination among team members, improving internal workflows and decision-making processes. With her support in managing emails and coordinating meetings, the executives were able to stay more connected and responsive, enhancing team synergy and overall business efficiency.
     

4. Task Management Through the Taskbase App:
   • The Taskbase app played a crucial role in the success of this shared assistant model, providing transparency and easy tracking of Casey’s tasks and time allocation between team members.

Impact on Escape Live

By integrating a shared virtual assistant into their workflow, Escape Live successfully reclaimed 80 hours per month, which the executive team redirected towards strategic growth initiatives and enhancing customer experience.

Testimonial from Escape Live

"Casey has not just been an assistant; she has become an integral part of our team. Her proactive management and deep understanding of the demands of our business have been crucial in allowing us to focus more on innovation and less on day-to-day tasks. Taskbase’s flexible support model has been essential in managing our growth efficiently." — John Dalziel, Director, Escape Live, Birmingham Escape Rooms

If you're interested in how Taskbase can offer your executive team a shared assistant, book a free consultation with us.

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